How can we help you?
Get answers to common questions, track your order, or reach our team directly — we're here for you.
Track your order
Waiting on your order?
Enter the tracking number from your shipping confirmation email to see live delivery status.
Support, 7 days a week
Reach our team
Have a question that isn't answered below? We typically reply within 24 hours — usually much sooner.
Send us a message
We'll get back to you via email, usually within 24 hours.
Manage subscription
Update, skip, pause, or cancel anytime — change your frequency, products, or address in a couple of clicks.
Open your portal →FAQs
Answers, fast
Everything you need to know about your Batana, your order, and your subscription.
Subscription & account
Easy — manage everything from your Azure account portal, or email support@azureboutique.co and we'll take care of it for you. Please include the email you used at checkout so we can find your account quickly.
This usually means an active subscription or saved payment method is still on file. No worries — manage or cancel it anytime in your account portal, or reach out and we'll sort it out right away.
Update your frequency, products, or shipping address anytime in your portal. Prefer a hand? Email us and we'll happily make the change for you.
Still working through your current bottle? Skip your next shipment in the portal, or let us know at support@azureboutique.co and we'll push back your renewal date.
Order & shipping
Please allow 1–2 business days for your order to be processed and dispatched after payment is confirmed.
Estimated arrival is 7–12 business days depending on your location. You'll receive tracking as soon as your order leaves our facility.
Once shipped, you'll get a confirmation email with your tracking number and a link. You can also use the order tracker at the top of this page.
If your order hasn't shipped yet, email support@azureboutique.co as soon as possible and we'll do our best to help. Once it's shipped, it can no longer be changed.
Yes! We ship worldwide. Delivery times and any local duties may vary by destination.
If your order hasn't shipped, email us your corrected address and we'll update it. For subscriptions, you can change your address anytime in your portal.
Product & usage
Apply a few drops directly to your scalp, edges, or lengths and massage in gently. It's lightweight enough to leave in — many customers apply it before bed and rinse on wash day.
For best results, use it consistently — daily or 3–5 times a week. The more regular your routine, the faster you'll notice stronger, fuller hair.
Many customers notice visibly thicker, fuller hair in 3–6 weeks. For thinning edges and alopecia spots, we recommend consistent use over 60+ days for the most impactful results.
Yes. It's safe for all hair types, including chemically treated hair and protective styles like braids, twists, and locs.
No. Pure Batana oil is lightweight and absorbs quickly into the scalp and strands without heavy buildup — leaving hair soft, not weighed down.
Absolutely. It's wonderfully multi-use — perfect for scalp massage, sealing moisture, beard care, or adding natural shine.
Quality & ingredients
One single ingredient: 100% pure Batana oil. Nothing added, nothing diluted — naturally rich in Vitamin E, Omega 3-6-9, and Vitamin A.
Hand-harvested in the Honduran rainforest and made the same traditional way it has been for centuries — untouched, unrefined, and authentic.
No mineral oils, parabens, sulfates, or silicones — and no fillers or synthetic blends. Just pure, natural nourishment.
Many cheap imitations flood the market. Ours is small-batch, rainforest-grown, and verified pure — only real Batana oil naturally contains Vitamin E, Omega 3-6-9, and Vitamin A.
Keep it in a cool, dry place away from direct sunlight. No refrigeration needed — just seal it after each use.
Returns & pricing
If something isn't right with your order, email support@azureboutique.co and our team will help. See our Refund Policy for full details on eligibility and timing.
Email support@azureboutique.co with your order number. Most requests are resolved within 24 hours, and refunds appear on your statement within 5–10 business days.
Social media promotions sometimes expire. The pricing on azureboutique.co is always the most current — if you saw a specific offer, reach out and we'll help.
Visa, Mastercard, Amex, Discover, PayPal, Shop Pay, Apple Pay, Google Pay, and Amazon Pay. All transactions are secure and encrypted.
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Hair tips, exclusive offers & more
Routine guides, early access to restocks, and members-only discounts — straight to your inbox.
* Individual results may vary. Testimonials and reviews reflect individual experiences and are not guaranteed outcomes. Consult your healthcare provider before beginning any new hair or skincare routine if you have a known scalp condition or sensitivity.